With BPM, the time needed for approval for account openings has decreased from days to minutes. The automated and consistent process dramatically decreased account abandonment rates, and increased customer satisfaction. We also have experienced an increase in new applications and significant reduction in operational costs.
Our BPM-based e-procurement solution is the core of our new Enterprise Business Modernization (EBM) System. It allows us to better manage the procurement lifecycle, creating efficient, integrated “one-stop shopping” for our procurement teams. The system is an end-to-end solution that connects our procurement operations, systems, and personnel in a collaborative, process-driven procurement framework.
In order to create a system for our business needs, we patched together multiple information technology tools over the years. This system required lots of manual data entry with the same data having to be entered into multiple applications. Extracting information from this system was also a challenge both for general inquiries and standardized reporting. All of this limited the business’s ability to optimize processes and scale our efforts. Maintenance costs were also high due to a siloed development approach.
An automated process has allowed us to remove repetitive steps while still keeping our key business rules. Another important part of our adoption of BPM is that it will grow and evolve with us as the advertising market continues to change. Because of our success we’ve decided to build additional applications to transform other areas of our organization.
Integrating a mobile application and streamlining the workflow for capital expense approvals has allowed us to cut off days from the approval process. It also has provided critical visibility into what part of the process the documents are in.
With BPM, we now have the process visibility and control needed to guarantee that the right contractor is assigned, that the repair workflow proceeds smoothly, that service quality meets our high standards, and that proper internal and customer reporting occurs at every stage.
Use BPM to document processes according to industry-specified frameworks, assign control tests, identify risks and raise and track issues. By consolidating all audit information in a single, web-based interface, BPM allows us to effectively manage financial risk and ensure compliance.
Before this custom application we were unable to link cross-system business data into a centralized view. Now that we have a tool in place to do this we’ve increased the level of visibility into our properties providing key business intelligence when bringing on new properties and managing existing ones.
Before BPM our case management system forced our processes to be driven by system limitations. Now, business needs drive our processes. We’ve also cut down on the amount of time our representatives spend on update requests as they’re now handled directly by the customer.
With BPM we were able to automate a large portion of the client and asset on-boarding experience and improve risk management and compliance.
New hire on-boarding is a cross-functional, time-consuming, and often highly-manual process. We use BPM to automate and accelerate the steps within departments and to facilitate the process hand-offs between departments. In fact, it even starts before on-boarding: we use BPM to manage the complete lifecycle of recruiting from prospect intake through interview through offer.
In an effort to provide health insurance coverage options across the country, a case management system was needed that could handle tasks including the intake, routing, review, and troubleshooting of applications submitted through the mail for enrollment.
These new processes that we set in place have made us more efficient, saving us millions of dollars in labor costs. When safety concerns arise, they are more visible across the organization allowing us to quickly correct any hazardous problems.
Property Records allow employees to track property data and view its history to take knowledgeable action when needed. It completely eliminated the need for spreadsheets being managed manually, improving data integrity.
In a short period, our entire loan origination system moved from a paper-based system to a completely automated one. Before, our employees spent time and resources filling out paper-based forms and printing and assembling binders for clients.
We are a worldwide auto parts supplier, focused on electronic systems, power train, suspension and exhaust systems. We found ourselves in the middle of a costly and complex enterprise deployment of SAP to all production plants and wanted to simplify the interaction non-core users had with SAP or even eliminate it completely to reduce the number of licenses required.
Now that we have one centralized location for these marketing requests to live they are all standardized and more manageable for our marketing department to handle. It also allows us to easily report on the fulfillment of these requests and get these in front of our customers quicker.
All of the applications we built are accessible on mobile devices. Because of that, not only did we empower our employees, we have been able to extend these processes to our independent agent network, streamlining the customer experience.
Using Records has allowed us to store all of the images in one place, manage version control and post the images to our website much quicker than before. Cutting down the time to add the product to the site has made us more efficient allowing us to handle additional products.
As one of the largest airports in the world, operational efficiency is key. A large inefficiency was our HVAC meter reading process that was being handled through emails and manual work. We saw the opportunity to improve the process by establishing one place where approvals could be completed on a mobile device.
Project management across multiple teams under the triple-constraints of time, cost and scope is an intensive task. Allocation of resources based on availability, assigning tasks, controlling execution, tracking and reporting progress and forecasting future trends are integral steps for our complex multi-team projects.
Our old process required more than 30 days to finish a project. Using BPM we have cut that time by more than half. The platform also stores all information about each store in regards to location and leases.
We are a leading retailer with thousands of stores in over 60 countries. Our previous process to track new lease deals from inception to execution was done across a variety of different siloed tools including a great deal of manpower. We needed to consolidate that process to enhance visibility and establish a workflow management system.
The ability for our employees to be mobile has increased collaboration across multiple departments leading to an improved customer experience. We’ve used the application to input over 5,000 entries in 18 months as opposed to 2,000 entries over the past 10 years because of how quickly our service cycle has become.
With a system like this in place, we have eliminated processing errors associated with manual, paper intensive systems and now have the ability to review requests at a macro or micro level.
This new process allows us to turn our trucks around quickly and more efficiently all while guaranteeing quality. If claims are filed, the time it takes to process and repair a vehicle has drastically decreased which enables us to provide our services to more customers.
By having access to one centralized customer record we can see the status of the account and our branch staff is now prompted to introduce new products at the most opportune moments.