El Ángel, S.A. was established in 1976 as a food processing plant in Costa Rica specializing in two product lines, dulce de leche and guava jam, in a region with no basic infrastructure, including potable water, electricity, or paved roads. With a strong sense of social responsibility, El Ángel Group unleashed the potential of the region and its people. Now, 45 years later, it has expanded and differentiated activities to six different companies, 87 products, and 500 employees, 55% of whom live in rural areas.
The Services division of Grupo El Ángel (SEA Servicios Múltiples), specializes in providing administrative, financial, and consulting services. They face an increasingly competitive environment, with clients expecting faster responses, personalized attention, and an overall better customer experience.
Due to this demand, El Ángel saw the need to modernize processes and free people from repetitive tasks so that they could focus their efforts on serving their customers. Their accounting and finance processes in particular stood out as clear automation opportunities.
To streamline their modernization initiative, El Ángel selected Appian to automate critical accounting and finance processes:
From initial identification through implementation, El Ángel was able to automate all three critical processes in just five weeks with Appian:
Automation with Appian has saved the accounting and finance team an average of 3,360 hours per year. Other benefits include the following: