CNA is a leading U.S.-based, global commercial property and casualty insurance company with 120 years of experience and more than $45 billion in assets.
The underwriting process at CNA was executed across multiple systems, which often varied based upon geographic location. Coordinating data acquisition, managing versions of spreadsheets, and rekeying data across many different systems consumed underwriting resources, and slowed the pursuit of business by adding time and complexity to the analysis and pricing process.
With a customer and partner network spanning the globe, CNA needed a comprehensive solution to centralize all their multinational activities, efficiently manage their end-to-end process, and improve communication between global staff and network partners.
CNA leveraged Appian to build one cohesive, global solution aptly dubbed CNA ComPass™ that simplifies multiple processes and systems around the globe.
The Appian-developed solution connects hundreds of strategic business partners in 164 different countries, allowing them to write and manage local-admitted policy placements around the world in real-time. Regardless of geographic location, CNA’s agents and underwriters can now track the status of all policies, any potential issues and their timing, claims, and payment status, all within one platform.