Rapid changes in the financial industry triggered an unprecedented need to control costs, reduce risk and enhance customer service. Clayton’s leadership team identified limited visibility, process variability, manual methods of workflow and task management and lengthy training timeframes as costly impediments to productivity. Specifically, the company hoped to streamline and automate the risk management services it performed on behalf of its clients. Clayton sought a quick, easily-implemented Cloud solution to increase visibility, streamline workflows and manage crucial processes.
Since deploying Appian Cloud for its Credit Risk Management, Transaction Management, Special Servicing and Consulting processes, Clayton has realized immense improvements: $10M in client value-add savings, a 30% overall lift in process efficiency and a productivity increase of 66 hours per month. Additionally, the reports on key metrics have allowed leaders to identify continuous process improvement opportunities and move toward a culture of metric-driven rather than subjective decision making.