Established in 1973, Allan Gray is Africa’s largest privately-owned investment management company, focused on generating long-term wealth for investors. The company manages over USD $40 billion in client assets in a range of equity, fixed interest and multi-asset mandates. They also have a partnership with Orbis, who they share a Founder with, that gives them a global presence. Their core values are to be client-focused, performance-driven, longer-term oriented, independently minded and individually accountable.
Many of Allan Gray’s legacy systems were not user-friendly, requiring extensive user training to learn how to do basic jobs. It was not only difficult for them to maintain the old systems, but also to build out the new CRM functions they wanted. Their key requirements included workflow management, transaction processing, and business logic, as well as implementing new KYC functionality.
After looking at the Gartner iBPMS Report, Allan Gray chose Appian to provide a solution. They replaced their existing capture screens with Appian, but kept their legacy CRM. This has led up to a 20% increase in transaction processing speed with 70% fewer indexing errors than before, and has improved their ability to enhance UX, enabling them to push out new apps and features in 2-3 months, rather than 6-12 months.