Adverse Events Reporting Hotline

Streamline and standardize reporting for adverse drug reactions.

Life sciences organizations are obligated by regulations to actively search, report and investigate all adverse reactions in relation to treatment with their products. Therefore they need to ensure 24/7 access to reporting tools and document the reporting in a standardized template. A solution needs to provide access to intake via multiple channels, reporting on all available data and interactions, and flow into follow-up processes.

Appian’s Intelligent Contact Center (ICC) solution is a multichannel contact center that can report adverse drug reactions and provide important medical information to users.

appian intelligent contact center for adverse event reporting manager dashboard
By implementing the ICC solution for adverse event reporting, customers see the following benefits:
  • Improved service levels and first contact resolution
  • Enhanced agent efficiencies and reducing agent handle times for interactions
  • Knowledge management tools and rules to provide service resolution and recommendations