Disputes and Complaints Management

Drive faster resolution of disputes and complaints.

With increased pressure from regulators and customers to track and resolve disputes and complaints in a timely manner, financial institutions must quickly uncover all information and context in order to validate legitimate transactions and investigate fraud events, fast. Protect your merchant accounts, customer relationships, and revenue with improved visibility from initiation, assessment, escalation, research, resolution, audit review, to cataloging cases.

Appian’s low-code development platform and industry leading case management capabilities empower banks to take action in-the-moment and allocate resources to discern patterns, triage and prioritize incidents, evaluate performance, and provide evidence to regulators.

Features at a glance:
  • Streamline and simplify processes to lower operational costs
  • Identify patterns of disputes and complaints with visibility across corporate entities
  • Deepen customer relationships with simplified, automated processes that lead to better decisions