Omni-Channel Case Management

Unify customer interactions for faster, smarter decisions.

Today’s digital, on-demand, constantly-connected customer expects their financial institution to meet or exceed the digital experiences they encounter daily. Financial institutions must respond with an omni-channel, dynamic case management solution if they expect to delight their customers, gain competitive advantage, and recover market share.

Break down operational processing silos and better serve your customers with fast and easy processes delivered on the device and channel your customers prefer, using Appian’s low-code platform.

Features at a glance:
  • Integrate systems to empower contextual, immediate action by serving and consuming data to and from external sources
  • Low-code application development for simplified deployment across all channels (mobile, call center, branch, ATM)
  • Deliver convenient, always-on and available instant access that customers demand for informed purchases and service impressions