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There’s no question that digital transformation has arrived, but how can insurers balance skyrocketing customer expectations with their legacy tech stack and rising operational costs?
Do they prioritize a bespoke customer experience on the front end, increasing customer satisfaction, or do they focus on back-end operations to drive efficiency and reduce claims leakage? Why not aim for both?
Discover what insurance leaders from KPMG LLP and Appian had to say about how to deliver the best of both worlds with a modern claims experience.