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What kind of benefits should financial services firms get from their automation investments? Cost savings? Improved efficiency? These are what first come to mind for many people. But companies with more mature automation capabilities also secure a much wider range of gains.
A key goal of the Appian Automation Maturity Index research program is to shine a spotlight on the enterprise-wide impact of modern automation capabilities.
In this, the second in a three-part series, we find out how the best-performing firms are using automation to improve their agility and create better experiences for customers and employees.