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Providing a quality customer experience (CX) in healthcare can be a challenge, whether it’s service for patients, providers, or members. The healthcare industry, which is often thought of as painful to deal with when it comes to service issues, faces a continued uphill battle with:
In this webinar, hear from Appian Healthcare industry leads Fritz Haimberger and Cate McConnell, and CX thought leader Todd Marthaler to learn more about the challenges healthcare organizations face with providing great CX and how new technologies can help modernize customer service.