Global Insurance Claims Leader Recognized for Global BPM Platform Program

RESTON, Va.—December 12, 2014— Appian, provider of the leading application platform for Business Process Management (BPM) and Case Management solutions, congratulates Crawford & Company for being recognized by Gartner as a 2014 North America Business Process Management Excellence award winner, as presented this week at the Gartner BPM Summit in Las Vegas, Nevada.

Crawford & Company, the world’s largest independent provider of claims management solutions, has deployed Appian’s application platform on a global scale to accelerate operational decision-making and the translation of those decisions into rapid action in providing claims management services to some of the world’s largest insurance companies and corporate entities. The results from more than 30 Appian-based applications around the globe have enabled Crawford & Company to accelerate overall claims management by as much as 80 percent, speed customer billing by almost 70 percent, and deliver a better experience for its customers, and its customers’ policyholders.

“Crawford & Company is honored to be recognized for our enterprise-wide approach to transforming operations and customer service,” said Brian Flynn, Global Chief Information Officer and Executive Vice President, Crawford & Company. “Appian’s modern application platform is a key component in our goal of providing better service to our customers.”

Crawford & Company often deploys claims adjusters to the world’s most devastated regions affected by natural disasters, such as hurricanes and tsunamis, so life can begin to return to normal as quickly as possible for individuals and companies with insurance losses. Using the Appian BPM Suite, Crawford & Company has modernized business action through mobility, social collaboration, more effective decision-making, and faster action.

“Crawford & Company’s Appian program demonstrates the power of a modern application platform in harnessing innovation to drive business performance and customer satisfaction,” said Matt Calkins, President and CEO at Appian. “We heartily congratulate them on this well-deserved recognition.”

Crawford & Company presented its award-winning case study at this week’s Gartner BPM Summit, where Appian is a premier sponsor.