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Transforming Customer Experience in Healthcare

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Providing a quality customer experience (CX) in healthcare can be a challenge, whether it’s service for patients, providers, or members. The healthcare industry, which is often thought of as painful to deal with when it comes to service issues, faces a continued uphill battle with:

  • Data privacy laws and changing regulatory landscape for protected health information
  • Rising competition for business, both in the payer and provider space
  • Disjointed legacy systems that don’t provide representatives a complete picture of the patient/member/provider and can tarnish customer interactions

In this webinar, hear from Appian Healthcare industry leads Fritz Haimberger and Cate McConnell, and CX thought leader Todd Marthaler to learn more about the challenges healthcare organizations face with providing great CX and how new technologies can help modernize customer service.