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Insurers were already on a digital journey at the start of 2020. A virtual roundtable of six insurance industry experts from AXA, Aviva, Allianz, Zurich, the CII and Appian discuss whether coronavirus has hastened the pace of digitalisation.
This is one in a series of three 15-minute videos that form the basis of an article in “The future of Insurance” supplement that appeared in The Times on 19th November 2020.
Watch the video and hear the participants’ views on how Covid has impacted the customer experience.