Gartner® Top Strategic Technology Trends for 2022: Total Experience
The Gartner® 2021 Digital Business Acceleration Survey found that the top two reasons for pursuing digital initiatives are to enhance customer experiences and improve employee productivity. IT leaders can achieve both of these business outcomes simultaneously by applying a total experience strategy.
Image Source: Gartner, Top Strategic Technology Trends for 2022: Total Experience. Oct. 18, 2021
Read this report to learn:
- How Total Experience leads to more resilient business outcomes and creates business value for both CX and EX stakeholders.
- Why organizations that use Total Experience to transform their business and operating models achieve comparative and competitive advantages.
- How to increase both employee and customer retention by investing in multiexperience technologies.
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Gartner, Top Strategic Technology Trends for 2022: Total Experience, By Jason Wong, Michelle Duerst, Don Scheibenreif, Saul Brand, Michael Chiu, Van Baker, 18 October 2021
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