Per Gartner, “Case work is a universal workstyle of government. As such, the integration of government services depends on designing and developing case management solutions as composable products and services that can be shared across the programs, verticals and levels of government.
Case management as a service (CMaaS) is an approach to designing and developing cloud-based case management solutions as a set of horizontal products that are modular and interoperable”.
When properly integrated, CMaaS builds new skills and requires transformational processes which can lead an organization into the future.
Read the report to understand why:
Gartner, Top Trends in Government for 2022: Case Management as a Service, 18 January 2022, By Michael Brown, Rick Howard
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