Optimizing the Customer Journey:
How AWS and Appian Accelerate Your Cloud Adoption to Deliver Better Customer Engagement
Presenter:
Kirk Punches, WW Leader, Business Applications, AWS Marketplace, Amazon Web Services
Description:
From Appian World 2022: Optimizing the Customer Journey: How AWS and Appian Accelerate your Cloud Adoption to Deliver Better Customer Engagement
Companies of all sizes and industries need to move at digital speed to deliver an always-on, low-latency experience for customers globally. Delivering on the promise of a personalized customer journey in real-time is easier said than done when you are scaling your business. AWS delivers infrastructure and services globally at scale to help you accelerate your cloud journey. Combined with the power of Appian’s enterprise platform, you can empower citizen developers with rapid development capabilities to deliver a better customer experience.
In this session, AWS will share how customers are using cloud programs from AWS to accelerate and transform their business combined with Appian’s platform to deliver better engaged customer. We’ll discuss how Appian Connected Claims and Amazon Connect helped to deliver faster claims settlement at lower cost while also improving the customer experience.
