Field Service Management

Empower field engineers with flexible mobile capabilities.

Telecom organizations with extensive field operations often face challenges with managing the end-to-end field deployment process and enabling employees and contractors to maximize productivity. In most cases, manual workflows and disjointed systems hinder project visibility and stakeholder oversight.

With Appian, organizations can quickly deliver mobile field applications to effectively manage resources, reduce costs and turnaround times, and gain insight into the entire field service lifecycle.


Features at a glance:
  • Increase field worker productivity through mobile-enabled applications
  • Gain real-time visibility into field activities, resolution status, and performance
  • Digitize manual and paper processes to leverage field, asset, and project data
  • Increase customer satisfaction by ensuring quality and consistency in the field