Transform customer service delivery to exceed expectations.
Provide a seamless customer experience at every touchpoint to improve response time for service requests and increase customer satisfaction.
- An Intelligent Contact Center for Utilities
- Better Orchestrate New Service Connections
- Better Manage Customer Service
Improve customer satisfaction by ensuring inquiries are resolved the first time. - Increase Efficiencies
Deliver faster processing time, reduce costs and improve customer experiences. - Simplify Agent Experience
Support agents with an easy-to-use interface, including intelligent and automated recommendations.
- Gain Real-Time Status Updates
Improve visibility with a single view of connection project status across entities. - Automate to Improve Execution
Ensure better collaboration and execution with automated processes for each connection step. - Deliver Insights to the Field
Provide mobile-ready applications that give insight to field crews and developers.
One of the beauties of the Appian app is it’s now a secure platform where a customer feels safe entering information.
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See how the world's fastest-growing organizations use Appian for process automation.
Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.
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