BPM for the Transportation Industry

Business Problem

As a large truck rental company our fleet of vehicles is our most important asset. In order to be as efficient as possible with our existing trucks, we needed a more optimized way to track where a truck is, when it’s being checked back in so we can turn it around to another customer, as well as if there have been any claims filed against the vehicle.

Process Players

  • Customer facing employees
  • Mechanics
  • Claims specialists
  • Finance department

Process Steps

With a BPM platform, we’ve created a workflow that starts at check in and follows a vehicle all the way to invoicing. We have a unified view to see when the transaction began at check out, house any claims that were filed, check the vehicle back in and send the transaction through invoicing.

Process Benefits

This new process allows us to turn our trucks around quickly and more efficiently all while guaranteeing quality. If claims are filed, the time it takes to process and repair a vehicle has drastically decreased which enables us to provide our services to more customers.