Improve Operational Efficiency with BPM

Business Problem

As one of the largest airports in the world, operational efficiency is key. A large inefficiency was our HVAC meter reading process that was being handled through emails and manual work. We saw the opportunity to improve the process by establishing one place where approvals could be completed on a mobile device.

Process Players

  • The asset management department and the energy transport team

Process Steps

We adopted BPM to create an approval process for cost allocations for HVAC Equipment that is triggered by another in-house application. Approvals are completed within our BPM platform allowing users to compare the cost allocations to previous months’ and years’ data.

Process Benefits

BPM helped us reduce operational costs by improving the efficiency of this core business process. The amount of time a cost allocation approval is completed has decreased and the visibility into the process state has improved.