$232 billion is a big number.
That's how much KPMG says organizations will invest in intelligent automation technologies annually by 2025. That's coming from an investment level of about $12.5 billion today. Growth projections like that prompt some immediate questions.
The first is, what's intelligent automation? Next is, what expected value is driving such a big number? Third is, if it's so great, why is the investment level so (comparatively) low today?
The first question has an easy answer. Intelligent automation is defined as the integration of emerging cognitive and robotic computing technologies into human-driven business processes and customer interactions. These technologies include artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA).
Answers to the other two (and much more) are in part 3 of our Future of Work international survey report. We asked IT leaders of large enterprises in the U.S. and Europe for their thoughts on intelligent automation. Based on their responses, mastering it is key to defining competitive advantage in the Digital Age:
The data shows that intelligent automation is good for customers, it's good for employees, it's good for operations and it drives business growth. The thing is, only 12% of respondents said their organizations do it well today.
What's required is a new approach to IT/business collaboration and application development that can dramatically reduce the learning curve so that organizations of all types can unleash the value of intelligent automation. Low-code development is this new approach.
To learn more about it, read the full Future of Work, Part 3 report.
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.