When it comes to adopting technology that drives efficiencies, government agencies usually take a more cautious approach than the private sector. That pattern is holding true with the IT modernization process currently underway.
Public sector organizations are complex. Their missions are wide ranging, business is conducted in multiple locations and with seemingly endless pieces of software and hardware. To move forward they must embrace digital change or risk getting left behind with consequences on costs and further pressure on service delivery.
Although the Federal government has made gradual strides toward overhauling its IT systems, agencies must place a greater emphasis on process automation, and the new possibilities that come with emerging technologies. This is very important because a public sector agency has to be able to rely on and leverage a long road map and lifecycle with a solution. When evaluating a digital technology platform, organizations must have long-term focus, despite speed of change and disruption in the technology industry.
The federal government has thousands of routine business practices that require the time and attention of many federal employees. Enter intelligent automation. By combining the power of artificial intelligence (AI), robotic process automation (RPA), business process management (BPM) and integration, these technologies can address speed, process improvement, quality, accuracy and even the citizen experience.
At all levels of government, automating processes allows time to focus on high-value, strategic initiatives. But in order to enhance programs and services, government agencies must first understand how to harness intelligent automation to reap maximum benefits.
The federal government has thousands of routine business practices that require the time and attention of many federal employees.
Manual IT processes deplete agency resources, essentially prohibiting them from driving forward the federal government's long-term IT modernization efforts. By automating these practices through intelligent automation, the Deloitte Center for Government Insights estimates that organizations could save at least 96.7 million federal hours out of 4.3 billion hours worked each year, potentially saving $3.3 billion dollars annually.
In order to drive successful mission outcomes, Federal agencies need to adopt more modern systems that supports the inclusion of intelligent automation and takes advantage of the latest technology.
Today's federal IT challenges are larger and more complex than ever before. Federal CIOs are expected to execute their IT efforts in a complex and resource-constrained environment as their missions demand faster execution, more functionality, and better performance. Consequently, time-to-value is a critical factor when agencies are evaluating the merits of enterprise IT platforms.
Appian's industry-leading enterprise application development platform has been recognized by industry analysts and customers alike for its ability to deliver business value faster, thanks to its easy, powerful, and unified attributes. From intelligent automation, case management and enterprise mobility solutions, Appian's key to success is its focus on customer satisfaction, no matter the project size. This is possible due to Appian's comprehensive, standards-based architecture and proven delivery approach.
There are multiple elements that go into a digital transformation platform capable of dynamically modernizing your organization's IT infrastructure. Visit our Public Sector Resource Center to discover the key elements that should be part of your organization's next digital platform.
Industry Marketing Lead, Public Sector
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.