Commercial banks have long grappled with process workflows that make new customer on-boarding a slow, tedious process. In many cases, employees must move back and forth between digital and paper-based business processes, interact with users in other departments and ensure customer-facing interactions go smoothly. All told, the traditional process workflows surrounding commercial bank customer on-boarding can be slow and tedious, leaving prospective clients with a negative first impression.
Business process management (BPM) software empowers commercial banks to digitize their business processes, letting them enact operational strategies that create a smooth customer journey.
Commercial banks are facing new challenges as customer abandonment rates increase. At the same time, greater parity in services is making it extremely difficult for banks to differentiate themselves. These factors come together to make customer service the primary way for firms to gain a competitive edge, and effective on-boarding processes are the first step in finding success.
BPM-based digital platformsconnect data and processes across lines of business and allow organizations to quickly create unique apps to meet their specific needs. These capabilities empower commercial banks to personalize workflowmanagementand on-boarding processes based on the specific needs of their clients. The result is a faster, more efficient and increasingly customer-focused on-boarding setup that fuels engagement.
Creating an engaging customer on-boarding experience hinges on connecting the disparate parts of your organization in order to keep users attached to the data and processes they need to get the job done. A digital platformaccomplishes this by aligning business process and data workflows and offering mobile app development platform functions to ensure your employees get the information they need, when they need it. The result is an on-boarding process that is easier to manage internally, leading to a better experience for customers.
Learn more aboutaccelerating the customer journey in the new eBook:Want to Accelerate the Customer Journey? Don't Wait on these Three On-BoardingImprovements.
Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.