Skip to main content

Case management importance grows as more industries adopt

Ben Farrell
March 12, 2014

Case management software has delivered key support to legal and insurance professionals in handling client- and account-related information and processes for some time now. However, as the potential of these solutions grows through innovations in the business process management sector and advanced solution architectures, more industries are finding benefits in investing in high-quality case management BPM solutions.

According to Gartner, there have been some significant improvements in the case management software industry in recent years. The Appian BPM Suite in particular offers a way for companies to take case management beyond the "case" itself and examine all related workflows as they impact the case, be it an individual or an account, as well as associated objects such as data, technologies, policies and other people. By taking case management as one process of a larger mechanism, firms are able to improve how it fits into their operations and drive the advantages offered by higher quality BPM software.

One of the main advantages that businesses in the health care, insurance, banking and other industries new to case management software are seeing is a focus on adaptive management, rather than static workflow. This allows them to be more dynamic and flexible in their operations, supporting sudden changes and the introduction of new data with ease.

In fact, hospitals in particular are reporting significant improvements to operations that are allowing them to slash costs while improving patient care and other areas. Changing insurance practice and the implementation of the Affordable Care Act has driven up operation costs, including case management for many providers. Deploying more efficient solutions has allowed them to better balance these rising budgetary needs with increased performance and productivity. In fact, improving the ability to deliver usable, highly-customizable metrics in an easy-to-understand way was considered one of the most important factors in BPM solutions at 12 percent of total demand over proven deployments and variable content type support at 10 percent each.

These demands have led to health care facilities in Kentucky having turned their sights on cutting costs by investing in enhanced case management software, among other solutions, according to The Lane Report.

"We are moving from a system in which rewards are based on volume to one that rewards value," Dr. Michael Karpf, the University of Kentucky executive vice president for health affairs, told the news source. "There is a real need to decrease utilization to get health care costs under control. It just puts pressure on institutions. We won't be doing business the same old-fashioned way we've been doing it."

Ben Farrell

Director of Corporate Communications