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Utilizing the cloud to manage sprawl

Cindy Cheng, ​Sr. Director of Marketing Communications, EMEA, Appian
August 21, 2013

Sprawl is a deadly problem for IT professionals. The spread of information, virtual machines and resources has to be properly managedor a system administrator can spend days searching for a scrap of data that would otherwise take minutes to locate. The introduction of cloud resources doesn't necessary ease these struggles either, as without the proper process management software in place it can simply increase the sprawl. However, firms can invest in modern cloud business process management solutions to mitigate these risks and improve overall sprawl issues.

According to Diginomica, it is critical for businesses to manage the sprawl of physical, virtual and hosted resources in order to optimize workflow and enhance security and compliance. These issues can all be improved with proper BPM and a focus on the process rather than the end result. The priority for any firm is understanding and using its resources without putting employees, clients or the firm's own interests at risk. Enhancing actual operations surrounding these factors will provide the strongest results and create opportunities for growth.

A focus on BPM solutions will also provide many businesses with a key advantage - improved customer service. Making workflow more efficient and secure will allow firms to pass these benefits on to their clients through support and sales improvements, translating to a more positive customer experience. For many companies, this will affect profits and brand reputation.

With the popularity of the cloud continuing to grow, investing in hosted BPM software provides a key opportunity to ensure accessibility and scalability in addition to the other benefits gained from these tools. This will grant enterprises the ability to grow without worrying about making future investments or outgrowing the tools they are utilizing to bolster those improvements. This will also lend itself toward improved worker satisfaction, as the solutions can be accessed anywhere, encouraging increased productivity and remote working trends.

According to CMSWire, BPM software will provide key contextual advantages that businesses need in today's highly-competitive markets. These tools can be further enhanced with analytics, case management software and other solutions that focus on swift and thorough use of data to improve customer interactions. In the digital age, contextual data is key to success, and business process management will help firms embrace these efforts without the struggles commonly associated with making major process changes in everyday workflow.

Cindy Cheng

Director of Product Marketing