Generally speaking, business leaders initiate business process management to streamline day-to-day functionality. This type of structure is generally solid because those teams often have access to advanced analytics that provide a broad view of corporate operations. However, it is also vital that the groups developing BPM initiatives consider the end-user experience. In particular, organizations have to ensure that their employees are satisfied with the solution and any problems are dealt with quickly, eBizQ reported.
Consider the end-user response to BPM
A BPM software deployment can do wonders for end users. However, the deployment phase can be tricky and require substantial changes for workers. Sometimes, people will reject change just because it is change. In other cases, genuine problems with the software setup may need to be adjusted through better training or a similar action. Regardless of the reason for the problem, the news source explained that organizations need to deal with any end-user issues as quickly as possible.
If even a single worker is unhappy with how a BPM solution has been implemented, the entire plan can be affected. The report said that a disgruntled employee can be a cancer, impacting other workers and contributing to general dissatisfaction with what is in reality a beneficial technology upgrade. Addressing these problems in a proactive way is necessary to ensure that companies get the most out of their BPM investment.
Dealing with employee-related challenges
One of the best ways to get employees on board is to get a team of workers from various departments to champion the solution, the report explained. The people that do this will need to have a significant enough understanding of the solution that they can show users how it will improve their work. The likelihood of a successful technology deployment can increase substantially when a peer can help workers see why the technology will help them.
What BPM software accomplishes
Getting employees behind BPM software deployments is key because the system can do a great deal to help them. BPM functions in a way that unifies cloud, mobile and social systems into a central application that not only makes data more accessible, but also presents it in its proper context. This combines with automation and integration to make the technology a powerful option for many businesses.
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Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.