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Guidelines to successfully implementing BPM software

Malcolm Ross, Senior Vice President, Product Strategy, Appian
October 10, 2013

Business process management software provides many benefits, helping to transform operations into low-cost, high-productivity sustainable workflow. However, in order to achieve these goals firms have to implement BPM solutions in an intuitive, optimized way that focuses on company needs and gaining a competitive advantage.

BPM provides significant performance improvements in several industries from finance to IT. It helps disperse shared services and focus on process optimization, in addition to improving the speed and agility of workers by automating basic aspects of the daily grind. Again, this requires businesses to implement the tools in the right way for success

Support and visibility on all levels

BPM adoption also has to be supported at all levels, from basic workflow to executive decisions, and this means being highly visible as well. Employees have to know the tools are in place and working, company leaders have to participate in the processes. Being involved is the only way to keep tabs on success and ensure positive gains from the investment.

Measurable ROI

As with any new investment, firms have to carefully measure the ROI. However, this can be trickier with BPM software as there are obvious and subtle gains to be had. One possible solution is to keep initial investments low by utilizing cloud BPM solutions, which will help deliver more basic ROI that can be expanded upon over time.

Always focus on a competitive advantage

Maintaining an eye on the prize by making BPM adoption closely connected with competitive advantage will help streamline integration with operations in a successful way as well. Firms have to focus on the advantages the tools will provide them over time. Doing so will help deliver immediate results that are sustainable as well.

Have vision and stick to the plan

The main key to successful BPM implementation is having a vision plan and sticking to it. Ultimately, this will deliver the most measurable and quantifiable gains, while showing a business how much it will continue to improve.

Malcolm Ross

Vice President of Product Marketing

Malcolm Ross