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BPM software can provide vital visibility into operations

Malcolm Ross, Senior Vice President, Product Strategy, Appian
April 3, 2013

Managing business process goals across an entire organization gets extremely difficult as companies grow. This creates an environment in which it can be challenging to generate the kind of operational transparency and visibility that not only keeps employees accountable, but also enables process innovation. According to a recent report from The Moscow Times, enablingthis type of visibility is almost impossible in organizations with 2,000 or more workers. However, advanced technology solutions, like business process management software, can provide the overarching process architecture needed to make transparency possible.

Creating visibility in large organizations

The news source explained that one of the greatest challenges when considering operational transparency is tracking exactly how a process moves throughan organization. This creates an environment in which a project stalls because one process has not been completed, but managers cannot easily track down exactly what has not happened yet. BPM software provides the social workflow capabilities to enable easy collaboration and process management. This allows managers and other business leaders to view the various stages that projects go through, identify when different processes have been completed and see where the process has stalled. The employee causing the delay can be identified, and managers can address the problem. This type of visibility can be invaluable from a process-management perspective.

The report added that the process improvement enabled by BPM software's automation capabilities has a major impact on a company's bottom line, especially from a project-management perspective. Managers working to keep a project on schedule and focused on the current guidelines can use BPM technologies to improve and automate different processes. This not only improves operations, it also has a major impact on the quality and delivery of a project. As a result, BPM solutionscan generate revenue for an organization by enabling the kind of process improvements needed to stimulate profit opportunities.

Using BPM for large-scale projects

Process management can be extremely difficult for major companies because they have so many employees to handle and cross-department projects that often requirepeople to workin multiple branches or locations. BPM software is an ideal solution in such settings because it builds social functionality into every phase of operations, creating an environment in which employees can easily progress through processes that require interaction between multiple stakeholders in an organization.

Malcolm Ross

Vice President of Product Marketing