Do you know that smartphone sales grew 61.3% last year? Almost half a billion smartphones shipped globally in 2011 (Sources: IDC & MobiThinking.com). Besides calling and texting, today's tech savvy consumers are also using smart phones for extended communications (e.g., emails, instant messaging, video chats and calls), engaging in social media activities, capturing and sharing multimedia content like photos, videos and music.
As we adapt how we live, work, and playinthe mobile and social age, Business Process Management (BPM) systems should also evolve with consumer, market, and technology trends. As the leading innovator in social, mobile, and cloud BPM, Appian has many customers in production utilizing all or some aspects of these modern technologies.
The CME Group,for example,is the world's leading and most diverse derivatives marketplace for risk management with $3.2 billion in revenue last year. The company has been using Appian BPM Suite for 2 years now and shared their story at the Gartner BPM Summit.
For a start, CME sees and uses BPM as a business enablement platform across various functions. In the brief two years since the company embarked on the BPM journey, the team has deployed five processes across different business functions. Here are the automated business processes using Appian BPM Suite at the CME Group:
The one underlying theme across these processes is continuous improvement for rapid process deployment and organizational success. The small team is able to quickly design, execute, manage, and monitor these processes to show results, deliver value to internal users as well as external customers, and demonstrate benefits and ROI to the management team to get traction and budget for other projects.
John Verburght and Brian Toba from CME provided more detail on two processes during the session, which they also shared at Appian World 2012 last week. Click here to read more about their New Product Introduction and Co-Location Services.
The session also included an overview of Appian's industry leading social, mobile, and cloud BPM capabilities. In addition, attendeeslearned more about thefeatures and benefits of the integrated suite, followed by a slick live demo of the Appian BPM Suite andsocial user interface straight from an iPad. Here are some key points on each differentiator:
As a software company with strong professional services background, Appian provides excellent customer experiencetothree million end-users - more than any other BPMvendor.Appian customersagree:user satisfaction is at 95%. They also actively participate in andcontribute to a vibrant and collaborative community,described in a recent blog.
Lastly, here are some compelling business results from implementing BPMS using Appian:
Read about other Appian customer success stories.Hope to hear your success storyat Gartner BPM Summit 2013!
Director of Product Marketing
Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.