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BPM Solving Common Pains Across Federal Government

Ben Farrell
July 19, 2010

As the leader in "BPM for Government," Appian has a bird's eye view of that market's accelerated growth. The latest example is this morning's announcement of a significant Appian contract win with the Dept. of Treasury/Office of the Comptroller of the Currency (OCC). It is a multi-million dollar award for a Case Management application for Security Processing.

The federal government is increasingly looking to BPM to solve process issues, like Security Processing, that are of broad applicability across agencies and departments.

Dealing with varying levels of security requirements in ramping up new federal employees and contractors is a common pain. It is usually handled through manual, paper-based processes involving lots of documentation to be passed around, verified and tracked across multiple systems. This means major time and effort for the staff performing the processing, and delays in getting new hires into a productive work mode.

Other process areas common across government organizations include things likeProcurement and Sourcing, Program Planning, Budgeting and Management, Grants Management, and a variety of HR processes. Not coincidentally, these are areas where Appian is seeing great success.

BPM software helps the federal government solve pervasive cost and productivity problems - and not in the "tried-and-failed" approach of commercial off-the-shelf software packages that cause as many headaches as they solve thanks to rigid coding. While attacking an area of common concern, BPM solutions are easily configurable ñ by business users ñ to the unique requirements of an individual agency.

BPM technology directly addresses the current administration's mandates for openness, effectiveness, cost-cutting and collaboration across the government. When coupled with Cloud Computing, the benefits are even more pronounced, and quicker to achieve.

There will be more to come on government adoption of BPM in the Cloud. For now, I'll close with a reminder about why BPM in the government really matters: every one of us, as taxpayers and consumers of government services, benefits when government operations are conducted more efficiently and effectively.

Ben Farrell, Director of Corporate Communications