BPM Beginners Series, Part 2: What is BPM s Value for Government?
September 14, 2010
In my last post I introduced our new BPM Kit for Government ñ a one-stop shop for all the info you need to come up to speed on what BPM technology is all about. The most fundamental thing to understand is the bottom line: the value BPM delivers.
Government agencies are adopting the technology because it helps them achieve their missions more effectively and more quickly. How? By orchestrating and integrating employees, applications, and data for defined business processes; by increasing collaboration within and across organizations; by delivering a better, more consistent experience for constituents when they interact with an agency; and by making agencies more nimble in response to constituent, market and regulatory changes.
Some of these benefits can be "fuzzy," and difficult to translate into a dollar figure of return-on-investment. But when those calculations are figured out, the resulting numbers can be astounding. According to the Business Transformation Agency's "2010 Congressional Report on Defense Business Operations," the BPM-based Army Knowledge Online (AKO) delivers $500M in annual cost avoidance. The U.S. Marine Corps. reported a $9M savings in just the first year of using BPM to streamline its acquisition and procurement processes.
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